Rental Trends took over a particularly poorly managed investment property of ours from another agent. They have been a breath of fresh air delivering continual prompt and professional service. The owner of Rental Trends attention to detail and personal availability have been added bonuses to assist with a difficult transition. We look forward to a continued happy relationship Lord Tim Irish
Rental Trends understands that deciding on who will manage your property can be incredibly challenging – especially when every agency’s website seems to say the same thing!
At Rental Trends we know that by forming meaningful and lasting relationships with our clients, we’re able to provide the most honest and reliable service you’ll come across.
So to help you make your decision, here’s a clear and true account of how we’ll look after you.
We talk to you
We rate communication very highly when it comes to managing your property – in fact second to none. So when we receive an email from you or if we miss your call, we’ll get back to you within 8 hours every time.
Superior tenant selection
At Rental Trends we feel that a person’s presentation and attitude tells us much about their character, which is why we meet every prospective tenant face to face. Then we put their application through its paces including checking for any records of unpaid rent or damages via the National Tenancy Database. There’s no such thing as being too careful!
We help tenants pay their rent on time
In order to keep your cash flow as healthy as possible, we’ve made paying rent virtually hassle free by offering tenants online and phone banking options.
We visit your property regularly, then report back to you
As with many things in life, the only way we can be 100% certain that your property is being well looked after is to see it for ourselves. Every 3 months we give your property a thorough ‘once over’ checking for any signs of neglect or items that require maintenance, and we give you a copy of the inspection report to keep you totally informed every step of the way.
Emergency maintenance available 24/7
It’s Murphy’s Law that maintenance emergencies always seem to occur at night or on the weekends! We know it happens, so to work hand in hand with our highly qualified maintenance division we introduced an emergency mobile number for tenants that is active outside of business hours all year round. This way we manage the repairs and your tenants don’t feel the need to take matters into their own hands.
We manage your accounts
At Rental Trends we can manage all the outgoing payments on your property from the rent received. Just ask us and along with any maintenance repairs, we’ll arrange for any rates and levies to be sent directly to our office for payment. Plus you choose between being paid monthly or fortnightly – whichever suits you best.
We maximise your returns
Working with your hip pocket in mind, we regularly review your asking rent and advise you on how minor modifications will enable you to gain the maximum return from your property. The smallest changes can make a big difference.
Insurance? We’ll take care of it!
Whether you’re looking to take out Landlord’s Insurance cover or need to make a claim, our dedicated Insurance Division will do all the hard work for you. We’ll also keep you informed of any changes or better offers available that match your policy’s cover.
Is your property part of a complex?
The team at Rental Trends have a superior knowledge of all things body corporate. We know the difference between owner and corporation responsibilities, so we can provide you with the best advice and ensure you’re not reaching into your pocket to pay for a repair that’s covered by a body corporate.
Want to know more about how the team at Rental Trends can help you? Contact us for a free market appraisal of your rental property.